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Frequently Asked Questions

When you create an account on NeuroHeal, you automatically get 30 days of full access to all features — completely free. No credit card is required to start. After your trial ends, you can choose a subscription plan that works for you, or your access will be limited to basic features.

No. Your 30-day free trial requires no payment information. We believe you should experience NeuroHeal fully before deciding if it's right for you. Only after your trial ends and you choose to continue will you need to enter payment details.

NeuroHeal is an AI-powered self-awareness and personal transformation platform. It combines advanced AI pattern recognition, emotional regulation tools, healing frequencies (like 528Hz and binaural beats), an AI companion called Haven, and consciousness tracking — all designed to help you recognize unconscious patterns and create lasting change from within.

Most wellness apps give you content to consume or tasks to complete. NeuroHeal is different — it's designed to help you see yourself more clearly. Our AI learns your patterns over time and provides genuinely personalized insights. We also combine ancient wisdom (sound healing, frequency work) with modern technology (AI, HRV monitoring) in a way few apps do. Most importantly, we're not trying to create dependency — we're trying to strengthen your own inner awareness.

Healing frequencies are specific sound frequencies that have been used across cultures for thousands of years to promote wellbeing. NeuroHeal includes Solfeggio frequencies like 528Hz (often called the "Love Frequency"), 741Hz for intuition, and 963Hz for higher consciousness. We also offer binaural beats, which use slightly different frequencies in each ear to help shift your brainwave state for focus, relaxation, or deep sleep.

Yes. Your privacy is essential to us. Your personal journal entries, patterns, and conversations with Haven are encrypted and never shared. We use your data only to improve your personal experience within the app. We don't sell data to third parties. You can request deletion of your data at any time.

Yes! NeuroHeal is a Progressive Web App (PWA), which means you can install it on your device and access many features offline. This includes frequency sessions, journaling, and breathwork exercises. Features that require AI processing (like Haven conversations and pattern analysis) need an internet connection.

Our Founders pricing ($7.77/month for early supporters) includes full access to all features: AI pattern recognition, Haven AI companion (text and voice), all healing frequencies, emotional regulation tools, consciousness tracking, dream journal, mind games, sacred ceremonies, and all future updates. We're committed to continuously improving NeuroHeal based on community feedback.

You can cancel anytime through the Settings page in the app, under Subscription > Manage Subscription. This will take you to your account management portal where you can cancel, upgrade, or downgrade your plan. There are no cancellation fees, and you'll retain access until the end of your current billing period.

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